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These terms and conditions (the "Terms and Conditions") govern the use of (the "Site"). This Site is owned and operated by Soul Spark Reiki Holistic Healing & Herbal Apothecary. This Site is an ecommerce website.


By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.


Intellectual Property
All content published and made available on our Site is the property of Soul Spark Reiki Holistic Healing & Herbal Apothecary and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.


Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:


  • Violate the intellectual property rights of the Site owners or any third party to the Site;

  • Hack into the account of another user of the Site; or

  • Act in any way that could be considered fraudulent.


If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.


When you create an account on our Site, you agree to the following:


  1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and

  2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.


We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.


Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.

The following goods are available on our Site:


  • Medicinal Herbs and Teas;

  • Ayurvedic Supplies;

  • Mushroom-based Products;

  • Natural Skin Care;

  • General Health Products; and

  • Metaphysical Items.



The following services are available on our Site:


  • Reiki Treatment.



The services will be paid for in full upon the completion of the service.


These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.


We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.


Medical Advice

Soul Spark Reiki Holistic Healing & Herbal Apothecary does not provide medical advice. Please see a medical practitioner to receive diagnosis, treatments, and to prescribe any medication or treatment for yourself or any other person.

Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.


Free Trial
We offer the following free trial of our goods and services: First Reiki Session Free.

At the end of your free session, the following will occur: You have the option to continue with regular treatments by booking an appointment.

To cancel your free session, please follow these steps: You may call 705-465-3306 or email if you need to cancel your free session.


We accept the following payment methods on our Site:


  • Credit Card;

  • PayPal;

  • Debit; and

  • Direct Debit.



When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.


Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:


  • Canada Post Regular Parcel;

  • Canada Post Expedited Parcel;

  • Canada Post Priority;

  • Canada Post Xpresspost;

  • Canada Post Xpresspost Certified; or

  • Free Local Delivery (Timmins area).



Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and statutory holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.


You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.


Refunds for Goods
Refund requests must be made within 30 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:


  • Good is broken;

  • Good does not match description;

  • Good is the wrong size; or

  • Good does not meet the purchaser's expectations.



Refunds do not apply to the following goods:


  • Medicinal Dry Herbs: To comply with standard health regulations, we cannot accept returns on Medicinal Dry Herbs. Spoiled product can be exchanged within 30 days.



Refunds for Services
We provide refunds for services sold on our Site as follows:


  • Reiki Treatments are non-refundable.
    You can cancel or reschedule your treatment at any time without incurring a cancellation fee.



Returns can be made in person at the following location(s): Herbal Apothecary, A-205 Third Ave, Timmins, ON P4N 1C9.

Returns can be made by mail. To return a good by mail, follow the following procedure:
Pack goods and mail to: Herbal Apothecary, A-205 Third Ave, Timmins, ON P4N 1C9.
Must pay shipping.


The following guarantees apply to our Site:


  • Your health and well-being is our #1 priority! If you feel you have not been provided with exceptional care, please let us know so we can remedy this situation..



Consumer Protection Law
Where the Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.


Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.


Limitation of Liability
Soul Spark Reiki Holistic Healing & Herbal Apothecary and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.


Except where prohibited by law, by using this Site you indemnify and hold harmless Soul Spark Reiki Holistic Healing & Herbal Apothecary and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.


Applicable Law
These Terms and Conditions are governed by the laws of the Province of Ontario.


If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.


These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.


Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

(705) 999-4656
A-205 Third Ave, Timmins, ON P4N 1C9


You can also contact us through the feedback form available on our Site.


Effective Date: 23rd day of December, 2022

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